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Juggling Production Support – FIX Analysts

In recent years’, rapid changes in financial world along with turbulence in worldwide economy resulted into limited headcount in financial organization. But workload and responsibilities are increasing for each and every resource in organizations.

Let’s take an example of Production Support Analyst role, this resource juggles between numerous responsibilities. He handles day to day support calls, operational issues, ad-hoc issues in production, QA & regression testing, new release rollout and new ongoing projects in organization etc. In addition to these responsibilities, one of the major is client-onboarding and certification, which has a client interface, which always be a pending task and creates backlog, hampering core business.

All assigned tasks and responsibilities are equally important. Analysts cannot afford to skip any of them, but they can be delayed due to work pressure. This eventually affects the core business.

A question is thus raised, as to how we can come up with solution where we can achieve efficiency while controlling cost and time.

To this the specialist, always recommends any organization to use tools in place to automate the processes, leading to efficiency and accuracy in the process to complete operational task.

Around the core tasks there are other layers of task like documentation, reporting, communication etc.

Analyzing the current market trends, an outsourced model backed-up parallel to, by coordinating with onsite team can be really effective for an organization. By applying these offshore models, the company gets multiple helping hands, which further helps in controlling time and cost, and overall leads to boosting efficiency.

To mitigate the risk of delay in assigned tasks and backup skilled resource in emergency, firms can consider off-shore model to expedite the entire process by better communication and keep trained resources in pool to help out in stressful project phases.

By having Automated Tools and parallel running off-shore team one can achieve faster result by better management of processes and communication, better in-house resource management and controlled time and costs.

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